How will my merchandise ship? ...
UPS Deliveries
When possible, your package will ship via UPS; doorstep service is usually available. UPS will not notify you prior to delivery.Truck Deliveries
Common carrier truck deliveries are performed by a trucking company. This service is a "Liftgate Delivery"; the driver will move the items to the liftgate on the back of the truck. At that point you will need to move them into your building or residence.If you ordered a heavy/bulky item, make sure you have someone who can help you with this.
Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.Please inspect the merchandise thoroughly prior to the delivery agent's departure.
Can you ship to a P.O. Box or APO / FPO addresses?
We may be able to ship to a P.O. Box or to APO / FPO addresses. It all depends on how large/heavy the carton is. For large/heavy items, you may want to consider shipping to a friend or relative who can then forward your shipment.
What Is Your Warranty/Guarantee Policy?
All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We strive to carry quality merchandise that will very rarely require utilization of the manufacturer's warranty.Who Handles Customer Service?
We strive to carry quality brands and deliver your merchandise in new condition. If you need service on a product, we will do everything we can to help you. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your merchandise that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied.Are finish colors accurate?
We do our best to accurately show the finish colors of each piece we carry, however colors can vary by personal perceptions, monitor type and age, video card differences and printing variations.
What if My Shipment Arrives Damaged?
In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before original shipment is returned, you are responsible for cooperating with the return of the item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item.What is the Cancellation Policy?
If we are able to cancel your order before it is produced and/or shipped, we won't charge you for the cancellation. If the merchandise has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund.Cancellations or returns must be authorized in advance.
Please contact us and we will assess the situation.What is the Return Policy?
Generally on all items the return policy is that you are responsible for round trip freight if the merchandise has already been shipped/produced. Please contact us and we will assess your situation. A 15% re-stocking fee is also deducted from your refund.On Free Shipping items the shipping charges are included in the price but you will still be charged for round trip shipping costs.
Please be careful when ordering your merchandise and let us know if we can be of assistance in selecting the right merchandise for your situation. Sorry we cannot accept returns for assembled merchandise. Any returns must be in their original packaging. Items will not be authorized for return after 15 days from the delivery date. Your credit card will be refunded once the manufacturer receives the returned item.
We pick our vendors very carefully. We require that they stock the merchandise, package it to arrive safely and provide excellent service after the sale if needed. Also please understand that sometimes a product(s) will be back ordered. We are entirely dependent on our suppliers to relay back order information. Please be understanding when these rare situations arise. Thank you!
